At Wellness Essence Essentials, we want you to feel completely satisfied with your purchase. If you’re not entirely happy with your essential oils or other products, please review our return policy below to understand your options.

### **1. Eligibility for Returns**

To be eligible for a return, your item must meet the following conditions:

– **Unused and Unopened:** Due to the nature of essential oils, we can only accept returns on items that are unused, unopened, and in their original packaging.

– **Timeframe:** Returns must be initiated within 30 days of the original purchase date.

**Note:** For health and safety reasons, we cannot accept returns of opened essential oil products unless they are defective or damaged upon arrival.

### **2. How to Initiate a Return**

To initiate a return, please follow these steps:

1. **Contact Us:** Email our Customer Support team at [support email] with your order number, the item(s) you wish to return, and the reason for the return.

2. **Receive Approval:** Once approved, we’ll provide you with a return authorization and the address for sending back your items.

3. **Ship the Return:** Pack the item(s) securely and ship them to the provided return address. Please note that return shipping costs are the customer’s responsibility, and we recommend using a trackable shipping method to ensure safe delivery.

### **3. Refunds**

– **Refund Method:** Once we receive your returned item(s) and confirm they meet our eligibility criteria, we will process your refund to the original payment method.

– **Processing Time:** Refunds are typically processed within 5-10 business days after we receive the returned items. You’ll receive an email confirmation once your refund has been issued.

– **Partial Refunds:** In cases where items are not returned in their original condition (e.g., damaged packaging), we may issue a partial refund at our discretion.

### **4. Damaged or Defective Items**

If your item arrives damaged or defective, we apologize for the inconvenience and will work to resolve it quickly:

1. **Contact Us:** Please email [support email] within 48 hours of receiving your item. Include your order number and a clear photo of the damage or defect.

2. **Replacement or Refund:** Once verified, we will offer a replacement at no additional charge or issue a full refund for the damaged product, based on your preference.

### **5. Exchanges**

If you wish to exchange an item, please follow the return process outlined above. Once we receive the returned item, you can place a new order for the item you wish to receive.

### **6. Non-Returnable Items**

For health and safety reasons, the following items are non-returnable:

– Opened essential oil bottles

– Customized or personalized items

– Items marked as final sale

### **7. International Returns**

If you are returning an item from outside [Country Name], please note that return shipping fees, duties, and taxes are the responsibility of the customer.

### **8. Contact Us**

For any questions or concerns regarding your return, please contact our Customer Support team. We’re here to assist you!

**Email:** [email protected]

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Thank you for choosing Wellness Essence Essentials. Your satisfaction is our priority, and we’re here to ensure a smooth return process if you need it.